Virgin Mobile Delivery Tracking

Status Descriptions

Definitions of the statuses you will see in the tracking results

Status	Description	Next Steps
Freight Manifest Transmitted	Your order has been completed at the Virgin Mobile warehouse and booked with StarTrack.	Your order will be picked up from the Virgin Mobile Warehouse.
Arrived at StarTrack Location for processing	Your order has been collected from the Virgin Mobile Warehouse and has arrived at a StarTrack processing facility.	Your order will be delivered to StarTrack’s distribution centre in your capital city.
In Transit	Your order is being transported to StarTrack’s distribution centre in your capital city	Your order will on boarded to local driver.
Onboard with driver for delivery	Your order has arrived at StarTrack’s distribution centre in your capital city and is onboard for delivery today.	Your order will be delivered to your nominated delivery address
Receiver not available Attempted Delivery Advice No 02005154	The authorised signatory for your order was not available. An ‘Attempted Delivery Advice’ card was left at the receiver address with instructions on what to do next.	If you have the ‘Attempted Delivery Advice’ card, please follow the instructions to collect the freight. If you do not have the card with you, track your delivery again here, and within a few hours of the initial Attempted Delivery, the Post Office at which the freight is ready for collection will be shown.
Delivered and ready for collection at Post Office: RICHMOND LPO Or Awaiting collection at Post Office - RICHMOND LPO	The authorised signatory for your order was not available, and StarTrack have left the freight ready for collection at your local Post Office.	Your order will remain at your local post office for a maximum of 10 business days. Please note: any orders not collected within 10 business days will be returned to Virgin Mobile and your order cancelled.
Delivered and signed by CUSTOMER Or Collected from RICHMOND LPO. Collected and signed by CUSTOMER Or Collected from StarTrack Location. Collected and signed by CUSTOMER	Your order has been successfully delivered.	Delivery successfully completed.
Returned to StarTrack Location	The delivery was unsuccessful today, and has been returned to the local StarTrack facility.	The returned freight will be processed at the facility within a few hours, and an additional status update will be provided. If an ‘Attempted Delivery Advice’ card has been left at the delivery address, please follow the instructions to collect the freight.
Held at StarTrack Location - Ready for Collection	Regional Areas only. The authorised signatory for your order was not available, and StarTrack have left the freight ready for collection at the local StarTrack facility, as advised on the ‘Attempted Delivery Advice’ card.	Your order will remain at the local StarTrack facility for a maximum of 10 business days. Please note: any orders not collected within 10 business days will be returned to Virgin Mobile.
Consignment being returned to Sender	There was a problem with the delivery of your order. Your order is on its way back to Virgin Mobile.	Your order is being returned to Virgin Mobile. Please contact Virgin Mobile for more information.
Held at StarTrack Location - Receiver's address not valid	The delivery address details supplied with your order are either invalid or incorrect. The order is On Hold. Please contact Virgin Mobile to make arrangements for re-delivery.	Your order will be returned to Virgin Mobile. Please contact Virgin Mobile to confirm your correct delivery address details. Please note: An attempted delivery deemed as "Incorrect Address" is automatically returned to Virgin Mobile as we are unable to make changes to any details once the order has dispatched from the Virgin Mobile Warehouse.
Moved from Address	There was a problem with despatch of your order. Please contact Virgin Mobile to make arrangements for despatch.	Your order did not reach StarTrack and will need to be re-despatched from Virgin Mobile.